I'D LIKE TO CHANGE MY SHIPPING ADDRESS, CAN I DO THAT?
If your order is already paid and you wish to change your shipping address, please contact us immediately and include your order number and shipping address for faster processing. Unfortunately we cannot edit your address or modify your order once your order has been packed, so please ensure that you provide the correct shipping information during the checkout.
Kindly note that emailing us to change an address does not guarantee address change. Address change is not completed until you receive email confirmation from an agent that has handled your request.It is very important that you provide us with the correct shipping information.
We will not be held liable for any failed delivery due to wrong delivery information provided by the customer during the checkout.
WHEN WILL MY ORDER SHIP?
International orders are processed and on business days (Monday-Friday, KST) and shipped out excluding federal holidays per countries/regions. Free Standard Shipping can take approximately from two weeks to a month to be deliverd.
Please feel free to email us at firstname.lastname@example.org
if you have a trouble in tracking the parcel even after 7 business days have passed.
I DID NOT GET A TRACKING NUMBER, HOW CAN I TRACK MY ORDER?
You should receive an automated email with a tracking number once your order has been shipped out from the warehouse.
If you did not receive the email, please email us at email@example.com with your order number, and we will check the status for you.
Do you have other questions ?
If you have other questions, please just send it to firstname.lastname@example.org
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com